By Shane Reeves, CEO TwelveStone Health Partners
“They may forget your name, but they will never forget how you made them feel.”
– Maya Angelou
At TwelveStone, this sentiment is more than just a quote—it’s a lived reality. With nearly 1,600 five-star reviews, our nursing team has proven time and again that compassionate care, human connection and heartfelt service are at the core of everything we do.
Across Tennessee, Virginia, Kentucky, and Georgia, our nurses aren’t just delivering treatment—they’re delivering dignity, comfort and hope.
Towards the end of April,a young man from Habitat for Humanity visited my Senate office. He was part of a group of five volunteers, but before leaving, he asked if he could speak with me privately. His story left a lasting impression. He explained that he had long battled Ulcerative Colitis and had been receiving his infusions at Vanderbilt. After one particularly difficult treatment day, he began searching for other options. A simple Google search for “infusion centers in Middle Tennessee” led him to us.
He said he was drawn to our brand, impressed by the warmth and professionalism conveyed through our online presence. After exploring the website, he called his physician and asked to have his infusions transferred to one of our locations in Nashville.
What stood out most during our conversation wasn’t just the logistics of his care—it was the way he spoke about the experience. He said he loved everything about the TwelveStone Infusion Center, but most of all, he loved the nurse who cared for him.
“She didn’t just give me medicine,” he said. “She gave me peace. She turned a nightmare into something manageable.”
That is what our nurses do—every single day.
They bring far more than clinical expertise to every patient interaction. They offer patience when anxiety runs high, empathy when emotions are raw, and kindness when hope feels distant. Their healing reached far beyond the physical. They listen not just with ears but with their hearts. They respond not just with skill, but with grace.
They show up, time and again, as steady anchors during some of the most vulnerable moments in a patient’s life.
Whether it’s a reassuring smile, a gentle touch, or simply the gift of unhurried time, our nurses meet patients exactly where they are—with dignity, humanity, and unwavering strength. In doing so, they exemplify the very heart of our mission and the values that define TwelveStone Health Partners.
To every nurse at TwelveStone: thank you. Thank you for being the quiet heroes who turn compassion into action, who transform a company mission into a deeply personal experience, one patient, one moment and one life at a time.
You are deeply valued. You are genuinely loved. And your impact is immeasurable.
Blessings to each of you this week.
