Medically-Monitored Oncology Infusion Center Care
Receiving a cancer diagnosis changes everything. At TwelveStone Health Partners, we believe that your treatment environment should offer peace, comfort, and clinical excellence, not just a clinical procedure. We specialize in providing medically-monitored oncology infusion care in a private, compassionate setting that feels less like a hospital and more like a sanctuary for healing.
Our dedicated team of clinical professionals works directly with your oncologist to administer the necessary therapies while making sure you remain safe, comfortable, and close to home.
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When you need cancer infusion therapy, getting care close to home matters. TwelveStone Health Partners provides oncology infusion treatment as prescribed by your oncology team, with coordinated support from scheduling through follow-up.
You can receive care at one of our 30+ locations across Tennessee, Kentucky, Georgia, Mississippi, and Virginia, with access to private suites and comfortable amenities.
Understanding Outpatient Oncology Infusion Care
Outpatient infusion care involves administering specialized cancer medications under clinical supervision according to the treatment plan developed by your oncologist. During oncology infusion treatment, your visit will vary based on the medication prescribed, the infusion protocol, and your individual care needs.
- Chemotherapy: Targets rapidly dividing cancer cells.
- Immunotherapy: Treatments such as checkpoint inhibitors like Keytruda help your immune system recognize and destroy cancer cells.
- Targeted Therapy: Uses monoclonal antibodies and other therapies designed to target specific proteins involved in tumor growth.
Because each therapy works differently, visit length, pre-medications, and possible side effects vary based on your treatment plan. To support safe, coordinated care, TwelveStone’s clinical team works directly with your referring oncology team to coordinate treatment orders, schedule infusions, and share important updates throughout your care.
If you are looking for infusion services for a non-oncology condition, explore the other conditions we treat at our regional infusion centers.
What to Expect at Your infusion Appointment
We want to make the treatment process clear so you can focus on healing. From the moment you walk through our doors, our goal is to make the experience as seamless as possible.
Your Care Team and Environment
Our certified techs work closely with other members of your care team to ensure you’ve got just what you need. While we handle the clinical side, we create a custom treatment plan that allows you to relax in a spacious suite equipped with snacks and Wi-Fi.
Financial Advocacy
We understand the financial burden of cancer care can be stressful. We’ll deal with the insurance company and work to make sure you pay as little as possible out of pocket. We accept most major insurance plans, including Medicare and Medicaid.
Your care team prepares every step of your oncology infusion treatment before you arrive to help make your visit organized, comfortable, and clinically coordinated. From check-in through discharge, our experienced nursing staff follows established protocols to support your care throughout the appointment.
Pre-Visit
Our team verifies your insurance benefits and coordinates treatment orders with your oncologist.
Check-In
A nurse welcomes you to a private infusion suite and records your baseline vital signs.
Access
Your nurse prepares your IV or implanted port and administers any prescribed pre-medications before treatment begins.
Infusion
Nurses monitor you throughout your treatment while following established clinical protocols. Medications and emergency response procedures are available if side effects occur during your visit.
Discharge
Our team reviews your recovery instructions and helps coordinate your next appointment.
After your visit, we send treatment updates and clinical notes to your referring oncologist to help maintain continuity of care. If you are ready to transfer your infusion treatment to TwelveStone, our team can help coordinate the process.
Navigating Insurance and Financial Assistance
Insurance requirements can sometimes delay the start of oncology infusion treatment. Common steps include benefits verification, prior authorizations, step therapy requirements, and specialty medication coordination. TwelveStone’s financial counselors work directly with your insurance provider to help simplify the process and keep your treatment moving forward.
Depending on your insurance coverage, our specialists can help identify financial assistance programs that may reduce your out-of-pocket costs:
- Commercial Insurance: Eligible patients may qualify for manufacturer copay cards to help reduce medication costs.
- Government Programs: Patients with Medicare or Medicaid may qualify for financial assistance through independent charitable organizations such as the PAN Foundation, HealthWell Foundation, or CancerCare.
Some insurance plans include copay accumulator or maximizer policies that affect how financial assistance is applied to your deductible. Our financial counselors review your benefits with you and explain how these policies may affect your coverage.
Your Guide to a Comfortable Infusion Experience
Our clinical team works to make each infusion visit as comfortable as possible. To help you prepare for oncology infusion treatment, TwelveStone offers private suites with comfortable recliners, Wi-Fi, television, and complimentary refreshments.
To help make your visit more comfortable, we recommend bringing:
- Comfortable clothing that provides easy access to your port, such as button-down shirts or zip-up jackets.
- A long phone charger, your favorite snacks (if approved by your care team), and a notebook for questions.
- A light sweater or extra layers to stay comfortable if the room feels cool.
Caregivers should be prepared for visits that may last four to eight hours, depending on the prescribed treatment. Bringing personal devices, reading materials, or lunch can help make the time more comfortable while providing quiet support for your loved one.
If appropriate for your treatment plan, ask your nurse about supportive options such as scalp cooling or limb cryotherapy. Chaplain services and prayer support are also available upon request for patients who would like spiritual support during treatment.
To learn more about the amenities available at your nearest clinic, view our infusion center locations online or contact our team directly.
Easy Scheduling
Our streamlined scheduling process makes it easy for you to plan your life around your treatment, not the other way around.
A Focus on You
You are our priority. Our custom treatment options mean that you get care specifically tailored to your needs.
Clinical Expertise
Our expert clinical staff has experience in a wide range of conditions. You will always have an expert at your side when you need them.
Serving Oncology Infusion Patients in Tennessee, Kentucky, Georgia, Mississippi & Virginia
You shouldn’t have to drive hours into a major metropolitan city to receive expert treatment. TwelveStone Health Partners proudly offers medically monitored oncology infusion care across the Southeast, with convenient locations throughout Tennessee, Kentucky, Georgia, and Virginia.
By bringing advanced clinical capabilities to these communities, we allow you to focus on your recovery while staying close to your support system.
Experience the TwelveStone Difference
TwelveStone Health Partners provides oncology infusion treatment close to home through more than 30 locations with private infusion suites and PharmD-led clinical oversight. From insurance verification to communication with your referring provider, our team coordinates every step of the infusion process so you can focus on your treatment.
