When choosing a healthcare provider, patients often turn to Google reviews for an honest look at what others have experienced. At TwelveStone Health Partners, we’re honored to have earned the trust of our patients in a profound way: with 2,083 Google reviews, 97.5% are 5-star.
That number isn’t just good—it’s extraordinary. Here’s how it compares to benchmarks across healthcare.
I have been coming to the infusion center for a few months now. The staff is really super nice they make sure you have everything you might need to be comfortable. They are very knowledgeable about your case they check and double check all the information to ensure no mistakes are made. The has not been a wait time at they have your next appointment made before you ever leave, plus the office is super clean which is a huge deal for me because I have a serious immune impairment which requires me to be extremely careful. SO YES CHECK THIS PLACE OUT AND THEY TAKE MOST INSURANCES YOU WILL NEVER REGRET LETTING THEM TAKE CARE OF YOUR MEDICAL NEEDS
I had the best care and the best experience ever at 12 Stone; they took excellent care of me and had the best attitudes I’ve ever experienced while doing it and that’s saying a lot because I work in the nursing field. I will forever choose this facility for my health needs and I loved that they are faith based and prayed with me. I recommend the Knoxville location 10 stars out of 5 but the team from Nashville checked in with me and my care periodically as well; over all great.
Twelvestone is the BEST place you can go for infusion-type treatments. The staff is absolutely incredibly kind, knowledgeable and helpful. Any questions were answered, they had snacks, drinks, tv, and a lovely comfortable couch for my spouse to sit in rather than a hard hospital chair. The place itself was very clean and sanitary without feeling like a sterile hospital. I cannot recommend them highly enough! If you knew someone who needs the sort of treatments they provide I would recommend Twelvestone 10 out of 10 times!
Went in a little nervous about my infusion. My nurse, Vicky insured me that everything would be okay and took precautions to make sure I was safe and my nerves were at ease the entire time highly. Recommend this place for anybody who needs to get an infusion. Done, their staff is awesome.
Nurse Alyson, have had her since 01-29-24. Comes to my home every other week. Very professional always, answers my questions. Neat and cleans up any trash. Extremely caring. I feel as I have a friend.
I was absolutely impressed with the staff and the accommodations. Everyone was so friendly and helpful. I was very comfortable in my room, it was very relaxing. The nurse was on top of checking my vitals as well as making sure I had what I needed. I had my own space with control of the tv remote lol (it was like a mom break.) I was very happy with my experience.
Twelvestone totally exceeded my expectations. Walking in the door for the first time and greeted by the receptionist, I immediately senced this would be a great option for my infusion needs. And, was I right. The clinic itself was clean, modern, and exhibited a sense of professionalism and expertise. The technician named Heather guided me to my own spacious room with a very comfortable chair and a TV with various apps and Netflix. She was very explanatory about all aspects of the procedure. Her professionalism, expertise, and personalized care I experienced surpassed my expectations. She was great. The NP, Brittany, also visited the room and took vitals along with any questions. She also exhibited the same qualities as Heather. The team goes above and beyond to create a customized experience that leaves you feeling like a valued individual rather than just another customer. I recommend very highly and you won't be disappointed.
Stefan had a great experience at the Peachtree City office! Brandy and Lindsey are wonderful! They are kind, professional, and made an unpleasant experience of an infusion amazing! The private rooms, snacks and juice were a wonderful added touch. Thank you, Twelvestone!!
My husband was receiving infusions every three weeks for over two years. His treatment is now changed to an injection every three months. During these past few years he has always received excellent care by the staff. The staff are very professional and competent, they accommodate his every need. From snacks, pillows/blankets and attention he has always had a very positive experience. Would highly recommend Twelve stone to anyone needing infusion/injections therapy.
Crystal has changed my son’s infusions that he receives every three weeks into something that he halfway looks forward to, and the half he looks forward to is being with Miss Crystal. My wife and I feel very blessed to call her our friend and someone we completely trust to take care of our 12-year old son. He says, “she’s the best stick nurse on the planet!” You cannot beat the personal care she gives to each patient. We are truly blessed by her and she is a part of our family!
Healthcare Providers Overall
Across millions of reviews analyzed by NRC Health, about 77.5% of healthcare reviews on Google are 5-star1. That’s a strong showing for the industry—but TwelveStone patients rate us significantly higher, at 97.5%.
Urgent Care Centers
In a recent study, only 51% of urgent care reviews were 5-star2. That means patients are nearly 37 times more likely to leave TwelveStone a 5-star review than they are for urgent care centers.
Specialist Physician Offices
Specialist practices often average between 4.0 and 4.3 stars3—solid, but not perfect. By contrast, TwelveStone’s infusion centers consistently receive 5-star ratings, reflecting a rare level of patient satisfaction.
Imaging Centers
Imaging and radiology centers tend to average just 3.43 stars on Yelp4. TwelveStone’s record is a clear outlier—patients consistently affirm the quality of our care and the compassion of our team.
Why Patients Choose TwelveStone
We believe this overwhelming support comes from how we approach care:
- Faith-Driven Compassion – Our team lives out the mission of serving with love, dignity, and respect, making every patient feel seen and supported.
- Comfortable Care Environment – Infusion therapy can be long and stressful; we create spaces that are calm, uplifting, and centered on the patient experience.
- Seamless Patient Journey – From physician referral to insurance approval to treatment, we take on the complexity so patients can focus on healing.
More Than a Number
At TwelveStone, a 97.5% 5-star rating is more than a statistic—it’s a reflection of our calling to serve. Each review tells a story of a patient who felt comforted, cared for, and confident in their treatment.
We’re grateful to the thousands of patients who’ve taken the time to share their experiences, and we’re committed to continuing to deliver care that is worthy of their trust.
Takeaway: With nearly every patient giving us a 5-star review, TwelveStone Health Partners is redefining what it means to receive infusion therapy and specialty care—faith-driven, patient-centered, and consistently exceptional.
Sources
- NRC Health, Online Reviews in Healthcare: Google vs. Yelp – 77.5% of Google healthcare reviews are 5-star.
- Rivas J, et al. Patient Online Reviews of Urgent Care Centers Versus Emergency Departments, Annals of Emergency Medicine (2022) – 51% of urgent care reviews are 5-star.
- Hanauer DA, et al. Public Awareness, Perception, and Use of Online Physician Rating Sites (JAMA, 2014) – Specialist offices average ~4.0–4.3 stars.
- Kadry B, et al. Analysis of Online Ratings of Radiology Practices on Yelp (Journal of the American College of Radiology, 2019) – Imaging centers average 3.43 stars.
