By Shane Reeves, Chief Executive Officer
As an organization, 12Stone Health Partners certainly has the right to “toot its own horn.” But as is our culture, it’s what our patients have to say that truly matters. That’s why we’re thrilled to have received over 1000 “5 Star” ⭐️⭐️⭐️⭐️⭐️ Google Reviews.
Here are the most recent that put us over this incredible milestone:
“My first experience at TwelveStone in Peachtree City was fantastic. The staff was friendly, professional and skilled. They went above and beyond to make me feel comfortable and make the experience as enjoyable as possible. Brittany and Lindsay were especially welcoming and kind.” ~RS
“This place (Germantown) was incredible! The staff was extremely helpful, making me feel at ease. They were also very friendly and even offered us refreshments! They were knowledgeable about the company, my condition, and my infusion. I highly recommend this place to anyone needing their services.” ~LD
“I was extremely nervous about switching my infusions to a new center (Norfolk), coming from OBICI, I had high expectations, and I kid you not, this center went ABOVE THEM! I was thoroughly amazed and impressed. They were very communicative with me prior, they walked me through their process, the staff is INSANELY sweet and caring!! The clinic—oh my gosh—I absolutely loved it. So clean, easy access, they offered drinks, snacks—I even had my own room!! I never had that before! Just was overall impressed and so happy God brought me to their office!!!” ~EW
What has TwelveStone done to earn such high praise?
The healthcare industry often focuses on providers, facilities, and processes, but we have always prioritized the patient experience. Understanding the need for fast and effective treatment for patients with chronic illnesses, TwelveStone has streamlined the authorization and treatment scheduling processes which pleases both referral partners and patients. This efficiency ensures that patients receive prompt care and excellent treatment, and a primary driver to our vast number of 5-star ratings.
Accessibility is another strategic pillar of our organization. We offer flexible options tailored to the medical needs and preferences of each patient. Patients can receive infusions at one of our 21 centers, through in-home treatment, or by having medications delivered directly to their specialist’s office. At our infusion centers, we provide private rooms, which may seem minor but are crucial for immunocompromised patients who require extra safety and comfort. This attention to detail makes patients more likely to recommend our centers to others.
Naturally, providers see great benefits too. Many of them struggle with limited access to a nearby infusion center with an open schedule. That’s where TwelveStone comes in, offering an efficient solution. By smoothing out the administrative hurdles and acting as a part of the provider’s team, we make the whole system better for everyone.
Getting 1000 reviews does not happen by accident. As department store founder J.C. Penney once said, “Growth is never by mere chance; it is the result of forces working together. At TwelveStone, we’re proud of the work we do together, the ease and assurance we provide to all involved, and the dedication of our team members. 1000 stars are just the 1000 cherries on the top!
