Delivering Expert Care, Quickly
Enteral & Home Infusion Services in the Southeast
Receiving enteral nutrition or IV therapy at home requires clinical coordination and dependable support. TwelveStone Health Partners provides enteral and home infusion services across Tennessee, Kentucky, Georgia, Mississippi, and Virginia, helping patients receive coordinated care in the comfort of home when clinically appropriate.
With more than 35 years of experience in community-based specialty healthcare, our PharmD-led clinical team coordinates key aspects of care, from tube feeding formulas and sterile IV medications to insurance verification, pharmacy preparation, equipment delivery, and in-home nursing support.
Enteral Nutrition and Home Infusion Services
TwelveStone provides two primary types of home-based support: enteral nutrition for patients who need tube feeding and home infusion therapy for patients receiving prescribed IV medications. Each service includes coordinated clinical support, supplies, and patient or caregiver education based on the prescribed plan of care.
Both services are designed to support continuity of care at home while helping patients and caregivers understand their equipment, supplies, and treatment routines.
When home treatment is not the most appropriate setting, TwelveStone can coordinate care across its network of more than 30 infusion centers throughout the Southeast. Our specialty pharmacy supports 62 medications, allowing our team to coordinate a range of infusion therapies across home and outpatient settings.
The appropriate care setting depends on factors such as your prescribed therapy, medical history, support needs, and insurance coverage. Our intake team can help review coverage requirements and explain the next steps for starting care.
What to Expect When Starting Home Infusion or Enteral Therapy
After your physician sends a referral, TwelveStone coordinates the clinical, insurance, pharmacy, and delivery steps needed to begin home therapy. The exact process varies by therapy and insurance requirements, but generally includes:
- Referral and prescription review. Your prescribing provider sends the referral and therapy orders to TwelveStone so our clinical team can review the prescribed treatment and care needs.
- Benefits verification and authorization. Our team reviews your insurance benefits and coordinates any required prior authorization before medications, formulas, or supplies are scheduled for delivery.
- Medication, nutrition, and supply coordination. Depending on your therapy, our pharmacy and care teams prepare or coordinate prescribed medications, enteral formulas, pumps, and other necessary supplies.
- Home delivery and training. TwelveStone coordinates delivery of your prescribed therapy and supplies. When nursing support is part of the plan of care, a clinician provides guidance on setup, administration, equipment use, and caregiver responsibilities.
Before therapy begins, prepare a clean area for treatment and enough space to store medications, formulas, equipment, and supplies as instructed. Depending on your prescribed therapy, your delivery may include enteral formulas, feeding or infusion pumps, administration supplies, or medications. Your care team will also explain ongoing monitoring, supply refills, and whom to contact with questions to support continuity of therapy.
Ready to get started? Ask your prescribing provider to send a referral, or contact TwelveStone to speak with an intake specialist about next steps.
WHAT TO EXPECT
We create a custom treatment plan. You relax in the comfort of your home!
RN’s with expertise in administering and managing intravenous medications, fluids and therapies.
We’ll deal with the insurance company and work to make sure you pay as little as possible out of pocket.
Safety and Support During Home Therapy
Patient and caregiver education is an important part of home therapy. When applicable to the prescribed plan of care, TwelveStone provides training on equipment use, medication or formula handling, hygiene and setup procedures, and when to contact the clinical care team for support.
What If You Have an Equipment Problem?
If a feeding or infusion pump alarms or does not appear to be working correctly, follow the instructions provided during your training and in the equipment manufacturer’s guidance. If the problem continues or you are unsure how to proceed, contact your clinical care team using the support instructions provided with your therapy.
Before home therapy begins, make sure you know whom to contact with clinical questions, supply concerns, or equipment issues. Keep the support information provided by your care team accessible, and seek emergency medical care for urgent or life-threatening symptoms.
Increased Patient Safety
With any plan of care, minimizing associated risks and improving quality are paramount to the mission at TwelveStone Health Partners. Our team has a comprehensive understanding of various infusion medications, their effects, and safe administration practices, as well as the ability to identify and address potential complications, ensuring patient safety and optimal outcomes.
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Insurance Coverage for Enteral Nutrition and Home Infusion
Insurance coverage for enteral nutrition and home infusion varies by therapy, medical benefits, pharmacy benefits, and individual health plan. Before care begins, TwelveStone’s financial counseling team works with patients, prescribing providers, and insurers to verify benefits and coordinate prior authorization when required.
This process helps identify coverage requirements and potential patient financial responsibility before therapy begins.
Our financial counseling team can assist with:
- Verifying applicable medical and pharmacy benefits
- Coordinating required prior authorizations
- Identifying copay assistance programs when available and applicable
Medicare Coverage for Enteral Nutrition and Home Infusion
Medicare coverage depends on the therapy, medication, equipment, and applicable benefit. Certain enteral nutrition supplies and equipment may qualify for coverage under Medicare Part B when coverage requirements are met, while coverage for home infusion medications and related services can vary based on the prescribed therapy and Medicare plan. Because eligibility and coverage requirements vary, benefits should be verified for your specific therapy and plan before treatment begins.
Our financial counseling team helps patients understand coverage requirements and identify available financial assistance options when applicable. Contact our intake team to discuss your prescribed therapy and begin the benefits verification process.
Get Started With Enteral or Home Infusion Services
TwelveStone Health Partners coordinates enteral nutrition and home infusion services for pediatric and adult patients across the Southeast. Our clinical, pharmacy, intake, and financial counseling teams work together to coordinate the therapy, supplies, insurance requirements, and support needed to begin and continue care.
Ready to learn whether home-based therapy is appropriate for your prescribed treatment? Contact our intake team to discuss next steps, insurance requirements, and the referral process.
Looking for more information before getting started? Explore our patient resources or learn more about TwelveStone’s infusion and specialty care services.
